Ordering curling gear should feel easy and not like you need a PhD in apparel logistics. We have believed in this concept since day one. Curling is hard enough, designing and ordering your gear shouldn’t be. That’s why we built H.A.C.K. (Helpful Assistant for Curling Knowledge). It’s your 24/7 assistant for all things Runback — from answering questions to guiding you through the ordering process at 10am or 2am. H.A.C.K. is here to help you feel like a pro.

What is H.A.C.K.?

H.A.C.K. is Runback’s custom-built chatbot designed specifically for curlers, clubs, team managers, or anyone looking for answers about all things curling apparel.

 

👍 Yes, the name is a curling pun.

👎 No, you don’t need to install anything — just click the chat bubble at runback.ca and ask away!

What Can H.A.C.K. Help You With?

 Think of H.A.C.K. as your personal Runback assistant. Here’s what it can handle:

  • Answering common questions from our 90+ item FAQ
  • Explaining timelines, ordering steps, and deadlines
  • Helping with sizing charts and sample kit info
  • Defining design terms (vector file, sublimation, etc.)
  • Guiding you through the reordering process
  • Linking you to the right forms (Design Form, Order Form, etc.)

P.S. It won’t just link you — it’ll explain what each form is and when to use it.

What H.A.C.K. Doesn’t Do

It’s smart, but it’s not trying to replace our team.

H.A.C.K. will not:

  • Design your gear
  • Review your proof
  • Send invoices
  • Handle anything custom or out of scope

If it gets stuck, it’ll have you reach out to us through our contact form.

Why We Built H.A.C.K.?

It’s very simple.

1. You’re busy.

2. We’re busy.

3. You shouldn’t have to wait 12 hours for an answer to “Can we reorder just one?”

4. Not every question needs a full email chain.

5. H.A.C.K. frees up your time (and ours) so we can both focus on what matters: creating the best curling gear there is.

How to Use H.A.C.K. Like a Pro

  • Ask clear, specific questions:
    “How long does an order take?” → Perfect
    “Do you have a sizing chart?” → Yep, link coming
  • Use it during the ordering process to stay on track
  • Share it with new team managers who are just starting out
  • Keep it open while filling out forms — it’ll coach you through it

Bonus tip: If you’ve stumped H.A.C.K. and it doesn’t have the answer, please tell us — we’ll train it to help the next team.

Try It Now!

Click the chat icon on any page at runback.ca and meet your new assistant.

You bring the team. H.A.C.K. brings the answers.