Frequently Asked Questions

Sublimation is a process where high-quality graphics are dyed directly into polyester-based fabric.

Unlike screen printing or embroidery, sublimation embeds the design into the fibres—so it won’t crack, peel, or fade, and the fabric feels smooth and breathable with no bulky logos.

Your gear will look great, feel light, and perform at a high level—game after game.

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1. Design – Our designers work with you to create a fully custom look.
2. Print – The approved design is printed onto dye-transfer paper using RGB-matched colours.
3. Transfer – The design is heat-pressed into the fabric so it bonds with the fibres.
4. Assemble – The finished fabric is cut, sewn, and shipped to you. Every item is made to order and built to last.

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• Performance – Breathability and moisture-wicking remain intact—no ink clogging.
• Feel – The fabric feels the same all over—no stiff patches or itchy logos.
• Durability – Designs don’t peel, fade, or crack—no threads to unravel.
• Vibrancy – Sublimation produces rich, full-colour results and can match most RGB colour codes.
• Cost-Effective – One setup fee covers your entire design, no matter how many logos or names.

With sublimation, what you see is what you get—sharp, vibrant, and built to perform.

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We use lightweight, breathable polyester blends that are ideal for curling and other sports. The fabric is moisture-wicking, durable, and designed for comfort and performance on the ice.

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There are no minimums! However, pricing is tiered based on quantity per order.

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Tiered pricing is based on quantity per order. Design setup fees are one-time only and separate from garment costs.

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Our pricing is tiered based on quantity. The more you order in a single batch, the better the per-garment rate. This helps us keep production efficient and pass the savings on to you.

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Absolutely! View our pricing list on our website, put your details into our calculator, or start filling out the Order Now form and the pricing will dynamically display.

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Yes — bulk pricing applies automatically based on your tier. Contact us for large club or school solutions.

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Yes — we’ve transitioned from our Loyalty Team Pricing structure to a more flexible promo code system for returning teams. If your team ordered from Runback in the previous curling season, you’re eligible for a loyalty discount code to use on your next order.

Didn’t receive your code? Just reach out and we’ll send it over.

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Absolutely! We keep all team designs and logos on file for fast, hassle-free reorders.

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Yes — reorders are possible anytime, including single items (e.g. for a new player or coach).

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Yes — our tiered pricing still applies. The more you order at once, the better your rate.

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Yes — we can work with past templates or create something similar if you provide an example. For design setup purposed this would be considered a semi custom design.

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Yes — vector files are ideal. We can clean up logos for $75 if needed.

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Yes — just specify on the order form.

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Yes — we can split shipments if needed. Just let us know and we’ll provide a custom quote for the additional shipping costs.

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Yes! We always send digital proofs for approval before anything goes to print.

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Three rounds of design changes are included. After that, additional changes are subject to a small fee.

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Yes — once you submit your form, a designer will be assigned to your project. We’re always happy to chat through vision or concerns.

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Yes — we love when teams bring their own vision. Share any style inspiration, font names, or examples you like and we’ll match the vibe.

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We prefer vector files like .AI, .EPS, or .PDF — these formats allow us to scale and print your design with sharp, professional results.

A vector file is a high-quality logo that doesn’t lose clarity when resized. If you’re not sure what you have, no problem — just send us what you’ve got and we’ll take a look.

Need help converting your logo? We can clean it up for a small one-time fee.

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Absolutely. If your logo isn’t vector format, we can clean it up for a one-time $75 fee. Once done, we’ll send you the high-quality version to keep and reuse.

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Yes — We archive all team and sponsor logos to make reorders faster and easier.

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Absolutely — we keep past designs on file. Just tell us the team name or share a photo, and we’ll bring it back to life or refresh it if needed.

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Yes — check out our Gallery.

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Yes — we provide front and back views in your proof.

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No — because our jerseys are fully sublimated, all logos are dyed directly into the fabric during production. This means logos cannot be added or changed after printing.

If you’re waiting on sponsor logos or final artwork, we recommend delaying production until your design is finalized. We’re happy to work with your timeline to make sure everything is included before we go to print.

Bonus Tip: You can always reorder additional jerseys later with updated logos.

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We use a wide sublimation colour palette and can match most colours.

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Yes — all Runback gear is fully sublimated, which means we can print almost any colour or design directly into the fabric—no cracking or peeling.

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We do our best to match Pantone colours as closely as possible, but exact colour matching is not guaranteed due to how sublimation ink reacts to different fabrics.

• Logos & branding: If your team or sponsor has brand guidelines or logo colours, include those in your design upload.
• Printed samples: Colour on screen may appear different than printed fabric. If you need a physical proof for a large or repeat order, ask us about sample options.
• Pantone numbers: You’re welcome to send them—we’ll use them as our reference.

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Colours on screen (RGB) and printed fabric (CMYK) don’t always match exactly. Factors like monitor settings and fabric absorption can impact how colours appear. We use calibrated systems to minimize differences, but some variation is normal.

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We aim for consistency, but slight differences can occur between garment types, sizes, and batches. Factors like fabric texture, ink absorption, and production timing can create small variations. We recommend ordering all gear for a team at the same time when possible.

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For large team or repeat orders, we can discuss printed samples. Let us know early in the design process if you’d like this option. Please note this may extend your timeline and have a small additional cost.

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Uniform colour changes between players are possible, but they may incur extra design or setup fees depending on complexity. Reach out if you’re planning something unique—our team will guide you through what’s possible.

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We’ll do our best. If you can provide a physical sample or Pantone codes, it helps us match more closely. Just note that different suppliers may use different fabrics and printers, so exact replication isn’t guaranteed.

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Yes — youth, women’s, and men’s sizing is available.

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You can find our Sizing Charts on our website.

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We use garment measurements, not body measurements. Our size charts reflect the actual dimensions of the clothing.

A small production variance of ±0.5–1 inch is standard across performance apparel.

Tip: Measure a similar garment that fits well and compare it to our chart for the best fit.

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Yes — we offer sizing samples so your team can try on before committing. Shipping is charged at cost, and we recommend this for new customers or larger groups.

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Yes — we offer optional fit adjustments to help you get a more personalized fit. These adjustments are available during the order process and apply to the body and/or sleeve length of your garment.

Body Length Adjustments:

• TALL: lengthen by +2”     + $10
• SHORT: shorten by -2”     + $10
• CUSTOM: lengthen by +4”     + $20
• CUSTOM: shorten by -4”     + $20

Sleeve Length Adjustments:

• TALL: lengthen by +2”     + $10
• SHORT: shorten by -2”     + $10
• CUSTOM: lengthen by +1”     + $20
• CUSTOM: shorten by -1”     + $20
• CUSTOM: lengthen by +4”     + $20
• CUSTOM: shorten by -4”     + $20

You can select these options directly in the order form for each player when choosing sizes. Custom fit charges will be added automatically to your order total.

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Yes — we don’t travel for in-person fittings, but if you’re local to Woodstock, Ontario, you are welcome to schedule a fitting at our office at 453 Dundas Street.

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No — Our sizing was last changed in 2018. We recommend to always compare our sizing charts to past orders to make sure you get the correct fit.

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Yes — product photos can be found throughout our website.

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Absolutely — we’ll guide you based on the garment type and your preferences.

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At anytime but will also notify you after design approval with instructions and a link.

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Yes — design comes first, followed by the order form when ready.

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We kindly ask that all orders be submitted through our Official Order Form. It’s designed to:

• Avoid formatting issues and missing info
• Keep our automations running smoothly
• Speed up processing and reduce back-and-forth emails
• Get your order into production faster

By using the form, you help us stay organized, efficient, and focused on what matters—delivering high-quality custom gear to your team on time.

Bonus: You’ll also get a clean, easy-to-review summary of your order right after submitting.

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Yes — as long as your order hasn’t entered production.

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Names, numbers, sizes, and spelling. These are the most common issues!

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For accuracy and speed, we ask for one form from the team manager.

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Just send us the correct file as soon as possible. As long as we haven’t started production, we can swap it in without delay.

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After submitting your Create Your Design form, you can expect to receive your initial mockup within:

• Stock Design: 2–3 business days
• Semi-Custom Design: 3–5 business days
• Custom Design: 5–10 business days

The more detail you provide upfront—especially vector logos and clear direction—the faster this stage goes. Fewer revision rounds also help speed up the process.

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Once your design is approved, your order is submitted, and payment is made we begin production the next business day.

• Standard turnaround: 5 weeks (25 business days)
• Peak season (July through October): Please allow at least 6 weeks (30+ business days)

Planning ahead is key during peak months due to the large volume of team orders coming in at once.

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We recommend ordering at least 6 weeks before your event, especially during peak season (July–October). If you’re tight on time, let us know early—we’ll do our best to help.

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Reorders are often faster but still require a minimum of 4 weeks (20 business days) plus shipping.

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Production starts the next business day after we receive final design approval and full payment. You’ll get a final confirmation to review everything before it goes to production. Once approved, the order is locked in.

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Rush production may be possible depending on the time of year and our current production capacity. Let us know before approving your design, and we’ll check if a faster timeline is available.

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Standard delivery is 2–5 business days. We can also overnight ship and in most cases this takes 1-2 business days.

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After you submit your order, we’ll send a final confirmation for approval. Once approved and paid, production begins the next business day. You’ll receive a tracking number by email as soon as your order ships.

You can also check your order status and tracking anytime through your Customer Portal.

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All garments are made in Canada through a trusted sublimation partner. Local pickup is not available at our Woodstock office, but if you are located in the Winnipeg area please let us know if you would like to arrange local pickup.

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Before your order ships. Production will not begin until payment is received.

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E-transfer, EFT, cheque, and credit card.

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Shipping costs are added to your invoice.

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No deposit — just full payment before shipping.

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Yes, we issue invoices and receipts for every order.

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Sales are final due to the custom nature of our product. If we make an error, we’ll fix it.

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Wash in cold water and hang dry to keep your gear looking sharp. Avoid bleach, fabric softeners, and high heat in the dryer, as they can damage the fabric and graphics.

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Nope — all Runback gear is fully sublimated, meaning the ink is dyed directly into the fabric.
Your design won’t crack, peel, or fade with proper care, even after many washes.

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We recommend avoiding high heat from dryers and irons. If you need to remove wrinkles, use a cool iron on the reverse side or hang your garment in a steamy room.

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Yes — but we recommend mild stain removers only. Avoid anything with bleach or harsh chemicals, as these can weaken the fabric or affect the ink. Always spot test if you’re unsure.

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Our sublimated gear is made for repeated use and can be washed after every game or practice without losing quality—as long as you follow care instructions.

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Yes — Washing similar garments together is fine. Just avoid mixing them with rough fabrics like denim, velcro, or towels, which can cause pilling over time.

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Pilling can occur if jerseys are washed with rough fabrics. To prevent this, wash with other performance wear and hang dry. If pilling does occur, you can gently use a fabric shaver to clean it up without damaging the garment.

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Yes — We love celebrating the teams we work with. Let us know if you’d like to be featured.

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We offer three full rounds of revisions with every design — most teams are happy by then, but if you’re still unsure, we’ll guide you through your options.

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We’ll do our best with clear photos or past order files.

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Yes — we love working on custom gear for bonspiels and leagues.

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We’re working on this — contact us if you’re interested.

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Yes — as long as production hasn’t started, you can still make changes. Reach out ASAP so we can adjust your order before it’s finalized.

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If it’s before production, we can remove their item from the order and adjust your invoice. After production begins, the item will still be produced and billed.

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Yes — just ask, and we’ll send you a downloadable PDF version of your proof. 

You can also invite multiple team members to view and comment directly in our online proofing software. It’s the fastest way to keep everyone on the same page and speed up approvals.

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Yes — our team is happy to support you at any stage.

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Let us know your timeline — we’ll do our best to accommodate or advise right away.

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Email us directly with URGENT in the subject line. We prioritize production-sensitive changes.

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Not yet, but we’re working on it. Let us know if you’d find this helpful!

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We’re always open to supporting the curling community — reach out with details.

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Yes — we’ve made apparel for all kinds of sports including cheer, baseball, hockey, soccer, football, golf, cornhole, schools, and more. We specialize in curling, because we are curlers, but we love all sports.

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Yes — we’ve expanded to offer curling rink decals and broom customization.

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Yes — We can create custom apparel for bonspiels, charity events, fundraisers, and more. Whether you need a one-time design or want to resell gear to participants, we’ve got you covered.

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Yes — we can set up a temporary order form or pop-up store to make it easy for participants to order and pay directly. Great for events with multiple teams or locations.

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Absolutely — we offer tiered pricing based on quantity. Let us know the size of your event or club, and we’ll work with you to offer the best value.

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Yes — If you’re stuck for ideas, we can help create a fun and custom design based on your team name, bonspiel theme, or sponsor branding.

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